Refund policy

Refund Policy

We want you to love your purchase! If something isn’t right, we’re here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

• Be unused

• Be sealed and in its original packaging (for sanitary purposes)

• Be in the same condition you received it

• Include a receipt or proof of purchase

To start a return, please email us at softsudssoapery@gmail.com

Damages and Issues

Please inspect your order when it arrives and contact us immediately if you notice any damage, leaks, or if you received the wrong item. We’ll work with you to make it right as quickly as possible.

Exceptions / Non-Returnable Items

Please note that we cannot accept returns on:

• Sale items

• Gift cards

Refunds

Once we’ve received and inspected your return, we’ll let you know if your refund is approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please keep in mind it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at softsudssoapery@gmail.com